What our customers are saying:

Just wanted to thank you again for coming out and fixing my air conditioning problem so quickly. Had a great week in Arizona and it was because of you and what you did and I just want to let you know I very much appreciate it. Will call you next spring or early summer for a check up. Have a great year!                 – Constantine   08/22/16

“Dear Ed, I called you on July 6 regarding a problem that I was having with my home air conditioning unit and you helped me out tremendously. You need to know the impact of your customer service actions. In attempting to “diagnose” my problem to you, I explained the noise that my a/c unit was making. You educated me on the differences between the strengths of filters and suggested that I replace my current filter with one that was more appropriate for the size/capacity of the a/c unit. You also mentioned that you would be more than willing to come to the house for a service call, but recommended that I try this fix first. If changing the filter wasn’t the solution to the problem, a service call could always be scheduled to address the problem. The ultimate solution to my problem WAS for me to install the proper sized filter and NOT to schedule a service call.

While other companies may have suggested a full-blown service call would be required in this situation, your solution was to satisfy the customer. The bottom line is that even though you may have forfeited the money earned from a service call in the short term, you have retained a customer for life in the long term. Yes, price is important, but customer service is just as important (if not more important). Your actions have guaranteed that we will remain loyal Environmental Air, Inc. customer. Feel free to share this letter as an example of what true customer service is. Thanks and have a great day!”   – Bob and Jennifer
“Dear Mr. Black, you always come to my rescue, and Saturday was yet another “Mr Black to the Rescue”! Thank you so much for coming out on a weened to find and fix the problem. You are truly an angel in my life. I hope you have some time left to be with your family. You are wonderful!”  – Candace

“Just want to thank you! You are a very kind and prompt person! We sure appreciate your service!” – Ed and Terry
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“Thank you, Ed, for your fantastic service and knowledge and kind personality. You are greatly appreciated.” – Lois

“Dear Mr. Black, we would like to thank you very much for taking time out of your day to check on our air conditioner. We appreciate all your honesty and integrity. That is very rare in today’s world. Thanks again.” – Robert and Mary K.

“Ed, just talked to this family and they LOVE YOU! Thank you for helping them with their repairs and working out a payment plan with them. I appreciate your kindness… if you have pictures to email me… I will hold them in my file on AC heroes… and we will be doing a story in a week or two after we are able to help a few more families. They feel like you were the answer to their prayers… thank you so much for helping them out!” – Lin Sue